Access Your Tickets

Digital Tickets: Faster. Easier. More Secure.

Access and manage your Rocket City Trash Pandas tickets using your MyProVenue or MyTickets account. As the Trash Pandas transition to all digital, you will be able to save, print, and forward your tickets from home just in time for gameday at Toyota Field. Digital tickets provide you with an easy, low-contact ticketing experience. You MUST create a MyProVenue account before proceeding with instructions.

Log into MyProVenue to access your ticket inventory, print, forward/recall your tickets, or to add tickets to your mobile wallet. If you are a Season Ticket Holder and wish to donate your tickets or utilize our consign back program, please refer to the MyProVenue Guide.

Accessing Your Tickets

Forwarding Your Tickets

Recalling Your Tickets

Accessing Your Tickets

Step 1:

Tap on the “Click Here to Access” button under the Tickets and Groups area on the Rocket City Trash Pandas website.

Step 2:

On the next page, tap “My ProVenue Log-In”. Log into My ProVenue using your email and password.

Step 3:

Once logged in to your account, tap “View Tickets” to view tickets for your next game or tap “View All Ticket Inventory” to view future dates.

Step 4:

Tap on a specific ticket to view the barcode.

Step 5:

Get the barcode scanned at the gate and have a blast!

Note: You can swipe your screen to view your next ticket.

Forwarding Your Tickets

Step 1:

Step 2:

Once you are viewing your ticket inventory, select “Forward”.

Step 3:

Select the tickets you would like to forward.

Step 4:

Tap Add Friend to choose the person who will be receiving your tickets. If the recipient is already listed, select them and go to step 5.

Step 5:

Select “Forward Tickets”. Your tickets will then be forwarded.

Recalling Your Tickets

Step 1:

Go to your ticket inventory in My ProVenue.

Step 2:

Select the event for the tickets you would like to recall and select recall.

Step 3:

Select the tickets you would like to recall.

Step 4:

Select “Recall Tickets”.

Step 5:

Your tickets have been recalled.

Frequently Asked Questions

What are the benefits of using digital ticketing?

Digital ticketing provides a safe, convenient and secure way for Trash Pandas fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at Toyota Field.

How do I access digital tickets I’ve purchased?

Digital tickets can be accessed in one of two ways. After purchasing tickets, you will receive a confirmation email with a link that says, “Click here to access your tickets.” Tickets can be viewed and scanned on a mobile device or printed off at home. If you are unable to locate that confirmation email, you can also access your digital tickets by logging into your My Tickets account directly.

What do I show at the ballpark gates for entry?

A QR code or barcode (depending on the type of digital ticket used) will be shown on the screen of your mobile device at the gates and scanned by one of our ticket takers for entry.

Can I have multiple tickets on a single phone?

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of 4 people are walking into the game together, only one person would need to show the 4 tickets on their phone.

Can I add digital tickets to my Apple Wallet or Google Wallet?

Yes! To save tickets to your Apple or Google Wallet, view your confirmation email on your mobile device and select either “Click here to add your tickets to Apple Wallet now” or “Click here to add your tickets to Google Wallet now.”

What if I don’t have a smartphone?

You are still able to purchase, use, print and share Trash Pandas tickets without a mobile device. All necessary ticket actions can be completed by logging in to your My Tickets account on a computer and printing the selected tickets.

Troubleshooting

What if I don’t receive my confirmation email?

If after 5 minutes you do not receive your tickets, we suggest checking your spam/junk folder. If you still cannot locate your confirmation email, please visit the Wicks Family Foundation Box Office or call us at (256)-325-1403 Ext. 1

What if I forgot my password?

You can reset your password by clicking ‘Reset Password’ on the My Tickets login page. You will receive an email with a temporary password. If you have difficulties resetting your password, please visit the Wicks Family Foundation Box Office or call us at (256)-325-1403 Ext. 1.

What if I lose internet connectivity in line?

Toyota Field provides fans with free WiFi throughout the ballpark, but we recommend pulling up your digital tickets on your mobile device prior to arriving at Toyota Field.

What if my phone battery dies before I enter?

Please visit the Wicks Family Foundation Box Office for assistance.

What if I cannot find tickets I purchased?

Double check that you are logged into a My Tickets account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, visit the Wicks Family Foundation Box Office or call us at (256)-325-1403 Ext. 1.

What if I accidently forwarded a ticket to the wrong email address?

Follow the instructions for recalling tickets above. Once the ticket is back in your account, you can then re-forward it to the correct email address

What if I cannot find tickets that were forwarded to me?

Double check that you are logged into a  My Tickets account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address.